Return Policy
We accept returns. You can return unopened items in the original packaging within 14 days of purchase with a receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or exchange.
Upon receipt of the returned item, we will fully examine it and notify you by email, within a reasonable period, whether you are entitled to a return. If you are, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular-priced items may be refunded — sale items are non-refundable. To follow up on a return, please visit the contact page.
Privacy Policy
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We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). Our privacy policy governs our actions relating to the collection, use, and disclosure of Personal Information, and is based on the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Identifying purposes. We collect, use, and disclose Personal Information to provide the product or service you have requested and to offer additional products and services you might be interested in. Purposes are identified before or at the time we collect the information.
Consent. Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing your Personal Information is always your choice, though declining may limit our ability to provide products or services.
Limiting collection, use, and retention. We collect only the details necessary for identified purposes. Personal Information is used or disclosed only for the purpose it was collected unless you consent otherwise or as required by law, and is retained only as long as necessary or as required by law.
Accuracy, safeguards, and access. Personal Information is kept accurate and up to date, protected by security safeguards appropriate to its sensitivity. On request, you will be informed of the existence, use, and disclosure of your Personal Information and given access to it, and may request corrections. Direct any privacy questions to us by email or phone.
Cookies. A cookie is a small file stored on your device when you visit our website. We may use cookies to improve functionality and provide a customized experience. Most browsers accept cookies automatically; you can change your settings to decline them, though this may affect site performance. Our website may link to third-party sites not governed by this policy — we suggest reviewing their privacy statements.
Terms of Use
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This website is operated by Lucx Canada Inc. (“we”, “us”, “our”). Use of our website is subject to these terms and conditions, as amended from time to time. By accessing and using this website you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you are not authorized to use our website or place an order.
Use of our website. You agree to use our website only for legitimate purposes and not for any illegal or unauthorized purpose. You represent that you are at least the age of majority in your province of residence and are legally capable of entering a binding contract. You agree not to interfere with the website’s security or network features, and to provide accurate personal information to complete your order.
General conditions. We reserve the right to refuse service to anyone at any time, and to modify, suspend, or discontinue any aspect of the website without notice. We will not be liable for any modification, suspension, or discontinuance of the website.
Products and pricing. All purchases are subject to product availability. We may limit or cancel quantities or limit sales to any person, household, region, or jurisdiction. Prices are in Canadian dollars and subject to change without notice. We reserve the right to refuse orders, including those that appear to be placed by distributors or resellers, or that appear false or fraudulent. We do not guarantee the accuracy of product colour or design as displayed.
Third-party links and submissions. Links to external sites are for convenience only; we do not endorse or control them and are not responsible for their content. You are responsible for any content you post and warrant it does not infringe third-party rights or contain unlawful, abusive, or malicious material. We may remove content we deem objectionable.
Disclaimer and limitation of liability. Our website is provided “as is” without warranties of any kind, express or implied. You assume all responsibility and risk for your use of the website. To the maximum extent permitted by law, we and our affiliates will not be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages arising from your use of, or inability to use, the website.
Indemnification and general terms. You agree to indemnify and hold us harmless against any losses, liabilities, or claims arising from your use of the website or violation of these Terms. If any provision is found invalid, it will be severed and the remaining Terms remain in effect. These Terms are governed by the laws of the Province of Ontario, and any disputes will be brought before the courts of Hamilton, Ontario.